Refund & Return Policy

Return Eligibility
We support hassle-free returns for all products. Users can apply for return service within the valid return period if they are not satisfied with the product, encounter product quality problems or receive incorrect goods. All returned products must be kept in unused, intact and original packaging condition with complete accessories to pass the return verification.
Return Application Process
Users need to submit a return application through the official contact channel. Our customer service team will review the application, issue return instructions and guide users to complete the return operation after verification. Unauthorized return delivery without official confirmation will not be accepted.
Refund Processing Rules
After we receive and verify the returned goods completely conform to the return standards, we will initiate the official refund process. The refund will be fully returned to the user’s original payment account within the official refund processing cycle.
Special Instructions
All valid return applications that comply with the policy rules will not generate any extra fees for users. We strictly abide by the return and refund service standards to protect every user’s shopping rights and interests.