Customer Service Policy

Service Purpose
We adhere to the user-centered service concept, provide professional, efficient and standardized customer service for all users, and fully protect users’ legitimate rights and interests in the whole process of pre-sale consultation, in-sale transaction and after-sales service.
Contact Method
All user consultations, feedback, after-sales applications and problem solving requests need to be submitted through the official Contact page of the website. We will arrange professional customer service personnel to reply and process user demands in a timely manner.
Currency Settlement Standard
The unified settlement currency of all transactions on this website is US Dollar (USD). All product pricing, order settlement and refund transactions are subject to US Dollar standards.
Pre-Sale Service
We provide comprehensive pre-sale consultation services, including product parameter consultation, usage scenario consultation, logistics policy inquiry, preferential rule explanation and other related services, to help users fully understand product and service information before purchasing.
After-Sales Service
We provide standardized after-sales guarantee services including return and refund processing, logistics problem handling, product after-sales consultation and fault solution. All services are implemented in strict accordance with the official published shipping policy and refund policy to ensure standardized and transparent service process.
Service Optimization
We continuously collect user service feedback, optimize customer service processes and response efficiency, and improve user shopping experience, so that every user can enjoy reassuring and thoughtful shopping and after-sales services.